Frequently Asked Questions
Shipping, gifts, custom videos, delivery, and product details — all in one place. Still need help? Email [email protected] or WhatsApp +8615951599995.
Shipping Fee
Free worldwide shipping for orders over $59.
Custom Video Service
Orders over $69 qualify for one free custom video. You can choose either a lucky spoon video or a packing video.
Jewelry Boxes
- Orders over $59: 1 small jewelry box as a gift
- Orders over $129: 1 small jewelry box + 1 medium jewelry box as gifts
- Orders over $169: 1 small jewelry box + 1 medium jewelry box + 1 deluxe gift box as gifts
Taxes
All products include tax.
Processing & Shipping Time
We will ship your order within 3 working days.
Delivery Time
Standard delivery takes 7 to 15 working days, subject to actual courier transit.
Tracking Number
We will send the tracking number to your email immediately after shipment. You can also look up your order on our Track Order page.
Damaged Items
Please send us photos or videos of damaged items within 5 days after receiving the package. Contact [email protected] or WhatsApp +8615951599995 with your order number.
Material
All our products are made of S925 silver. People with skin allergies please purchase at your own discretion.