Privacy Policy
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, place an order, contact customer support, or interact with our ads and analytics tools.
1. Who We Are
The operator of luckscoops.us is the merchant of record for purchases made on this site (“Luck Scoop” / “Luckscoops”). For privacy-related requests, contact us at [email protected] or via WhatsApp as shown on our website.
2. Information We Collect
2.1 Information you provide
- Name, email address, phone number, and shipping/billing address when you checkout or contact support
- Order details (products, amounts, coupons, payment status)
- Messages you send through chat, email, or social channels
2.2 Information collected automatically
- Device and browser type, IP address, general location (country/region), language settings
- Pages viewed, clicks, scroll depth, session identifiers, referral URLs and UTM campaign parameters
- Cookies, pixels, and similar technologies (see Section 6)
2.3 Payment information
Payments are processed by third-party providers such as Stripe and PayPal. We do not store full card numbers on our servers. Payment providers collect and process card/wallet data under their own privacy policies.
3. How We Use Your Information
We use personal information to:
- Process and fulfill orders, including shipping and customer service
- Send order confirmations, shipping updates, and respond to inquiries
- Prevent fraud, abuse, and unauthorized transactions
- Improve our website, products, and marketing performance
- Comply with legal, tax, and accounting obligations
- Measure advertising effectiveness (e.g., TikTok Pixel / server-side events where enabled)
4. Legal Bases (where applicable)
Depending on your location, we rely on: performance of a contract (fulfilling your order), legitimate interests (security, analytics, site improvement), consent (where required for marketing cookies), and legal obligation.
5. Sharing of Information
We may share information with:
- Payment processors (Stripe, PayPal) to complete transactions
- Shipping and logistics partners to deliver your order
- Cloud hosting and infrastructure (e.g., Cloudflare) to operate the site and APIs
- Analytics and advertising partners (e.g., TikTok) when you interact with our ads or site
- Professional advisors (lawyers, accountants) when necessary
- Authorities if required by law or to protect our rights
We do not sell your personal information for money. Where “sale” or “sharing” is defined broadly under local law (e.g., some U.S. state laws), ad/analytics tools may be treated as sharing — you may contact us to opt out where applicable.
6. Cookies & Tracking
We use cookies and similar technologies for essential site functions, checkout, analytics, and advertising measurement. You can control cookies through your browser settings; disabling cookies may affect checkout and site features.
7. Data Retention
We retain order and account-related data as long as needed to fulfill orders, handle disputes, refunds (per our Refund Policy), and meet legal retention requirements. Marketing and analytics data may be kept for a shorter period consistent with our analytics providers’ settings.
8. Security
We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.
9. International Transfers
We may process data in the United States and other countries where our service providers operate. By using the site, you understand your information may be transferred internationally with appropriate safeguards where required.
10. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict processing, object, or port your data, and to withdraw consent. To exercise rights, email [email protected]. We may verify your identity before responding.
California residents may have additional rights under the CCPA/CPRA. EEA/UK users may lodge a complaint with a supervisory authority.
11. Children
Our site is not directed to children under 16. We do not knowingly collect personal information from children. Contact us if you believe we have collected such data.
12. Third-Party Links
Our site may link to social media or third-party services. Their privacy practices are governed by their own policies.
13. Changes
We may update this Policy from time to time. The “Last updated” date at the top will change. Material changes may be posted on this page.
14. Contact
Email: [email protected]
Website: https://luckscoops.us